Factores que influyen en el riesgo psicosocial de colaboradores de la Universitaria Agustiniana que ejercen funciones de atención al cliente en el periodo de diciembre de 2021 a marzo de 2022.

Abstract

The present research has the objective to determine the psychosocial risk factors that influence in the work motivation from the customer agent workers of University Agustiniana ́s call center. The project contained a qualitative methodology, that start with scientific method and descriptive designs. The data gathered by the implementation of survey with the technique, “likert scale” applied to workers during the period from December 2021 until March 2022. As a result, the mains psychosocials risks factors are about workload and the content role, which have influence in the motivation, productivity, competitivity and ideal work environment, additionally in long time this can cause threat to health, for example, cardiovascular and system immunology illness, emotional affections, work accidents, work absenteeism and affections in the work and personal life areas.