Influencia del estrés laboral en el desempeño de los trabajadores de la empresa ROMA TIENDAS S.A en la ciudad de BARRANCABERMEJA - COLOMBIA en el periodo de febrero – noviembre de 2022

Abstract

The present investigation was developed with a group of employees of the company Roma Tiendas S.A., from the city of Barrancabermeja; The general objective was to determine how work stress influences the physical and mental health and the performance of the employees of the company ROMA TIENDAS S.A. The design used in the research was sequential transformative, with a mixed methodology, since the results were analyzed and interpreted through a semi-structured interview from a qualitative approach; Likewise, the quantitative data were interpreted and analyzed by applying the "Occupational Stress Questionnaire of the OIT-WHO", the "Labor Performance Questionnaire". The results obtained corroborate that in said company the level of stress is high and that there are several work stressors that are occurring. According to the survey carried out with the workers It is confirmed with the interview carried out with the employees who state that there is stress in the company, especially due to the excessive workload, generating physical, mental and psychological fatigue, as well as affecting performance and changes attitudinal and behavioral. The interviewees in turn agree that stress is the sum of the personal and intrinsic conditions of the job and the company, which generally cause ups and downs, motivated by the emotional imbalance that is different in each person. From the above, it can be concluded that the influence of stress on the performance of workers does influence since the company has high levels of stress and therefore its workers do not perform efficiently at work, a score that is reflected in the Questionnaire. of Labor Performance.