Plan de mejora para reducir el índice de Nptts producido por el área de programación, de la empresa Berlitz S.A

Abstract

The purpose of this work is to develop a proposal for improvement to intervene in the problems that currently affect the operational process of programming lessons from the company Berlitz S. A, for this purpose, a description and approach of the problem to be solved was made and some objectives were established that were reached after the development of this work. In order to fulfill these objectives, several information gathering instruments were implemented such as Focus Group to all the staff of the programming area, interviews to the leader and supervisor of the area, to obtain a wide knowledge about the whole operational process of lesson programming and later on, evaluation matrices such as MEFE were used, MEFI and DOFA identified the main factors that affect the programming area and contribute to the growth of Nptts (No Productive Time Teachers). The need to implement a proposal for improvement based on contributing to the proper functioning of the area was identified, therefore seven key proposals were suggested, which were training plan, incentive plan, reorganization in delivery times, work climate scheme, back up staff, SMART methodology and development of a platform for programming lessons, which allow to intervene the shortcomings detected in the area.