Browsing by Author "Torres Sarmiento, Alba Milena"

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    Estrategias de comunicación para el acceso oportuno y ágil de la población adulta mayor a los servicios de una EPS de Bogotá D.C.
    Torres Sarmiento, Alba Milena; Gualtero Guzman, Francy Lorena; Bayona Torres, Nelson; Rodriguez Rojas, Yuber Liliana
    The aim of this project is, first of all, to analyze the different satisfaction measurement mechanisms used by the EPS against the suggestions and opinions made by its users, as a response to the attention received, from which ideas are taken to evaluate the effectiveness of the current means of communication of the organization and identify the difficulties or obstacles that may arise and in accordance with these results propose strategies and alternatives that offer this population easy communication and information related to the care of their health. Likewise, verify that, according to the requirements given by the Ministry of Health, the rights of the elderly are being respected, with a differential treatment, probing for a better quality of life, as their needs, characteristics, environment and capacities. they merit it.