Browsing by Author "Suarez-Arenas, Cesar Augusto"

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    Tipos de conflicto y negociación en la unidad bancaria BBVA Plaza de las Américas en el año 2022
    Suarez-Arenas, Cesar Augusto; Sánchez-Novoa, Angie Tatiana; Angulo-Lamus, Yenny Andrea; Parra-León, Nydia
    In this document we determine the types of conflicts that arise in the last three years in the BBVA Plaza de las Americas Banking Unit, involving its employees or collaborators to discharges or disciplinary sanctions that affect their qualifications and salary remuneration, working environment not relevant for the development of activities, bearing in mind that it is a business that must meet budgets assigned and must be executed by each member, a theoretical study of all fields of conflict and the best way to resolve these, history, mission, vision, objectives and values is made to know the functioning of the entity. With the permissions granted, research is carried out with a qualitative approach which allows interaction with the object to be investigated, the unit and the employees, the design used is descriptive, allowing the narration of the diary of the activities and functions designated, phenomenological method based on the study of the experiences lived by the employees, These are analyzed to generate strategies to prevent conflicts, reduce disciplinary sanctions or dismissals, generate teamwork, establish stable and lasting relationships and achieve the objectives efficiently, presenting recommendations and suggestions that can be implemented in the activities that are carried out.