Browsing by Author "Ramos Barrios, Jeniffer Paola"

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    Propuesta de elaboración de la documentación para la implementación de la ISO 9001:2015 en la empresa SKYNGDOM CORP SAS.
    Ramos Barrios, Jeniffer Paola; Sierra Rodríguez, Jennifer Geraldine; Dueñas Guerra, Jairo Orlando
    Quality management is used to ensure customer satisfaction, commonly it is the strategies implemented in companies through improvements in services or products, this requires to meet the standards that provides quality, one of them is to apply control measurements, which is to use tools to evaluate the performance of the activity, in order to meet the objective of the organization and if necessary take corrective action for any problems or errors that may be generated. We also find the performance of tests is useful for inspections and performance, also identifies the difficulties or defect of the service or product all this in order to meet customer needs. Quality management ensures that company procedures are carried out properly, complying with the standards it establishes, this involves planning, improving, and controlling continuously with the purpose of making organizations efficient in their operations. ISO 9001:2015 is a standard that defines or stipulates the requirements necessary to manage quality, including evidence-based decision making, internal and external communication, internal audits, control activities, etc., to implement corrective measures. The purpose of this international standard is continuous improvement in order to foster trust with customers and achieve efficiency in companies.