Browsing by Author "Puerto-Romero, Alba Nelly"

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    Propuesta para estructurar un sistema de gestión de calidad basado en la norma ISO 9001: 2015, en la empresa Asisderma clínica de la piel
    Perez-Cupa, Cristian Alexander; Puerto-Romero, Alba Nelly; Serrano-Hernández, Leidy Diana; Camacho, Hernando
    ASISDERMA Ltda., Clínica de la Piel, is a society Ltda., conformed by a group of medical specialists in dermatology and related, created in September 2003 providing professional services in general dermatology, pediatric and adolescent dermatology, dermatological surgery, cosmetic dermatology and dermatopathology. Asisderma, currently does not have a structured quality management system, which generates several difficulties in the innovation, maintenance, operation and/or growth of the same. The purpose of this paper is to propose a proposal to structure a quality management system based on ISO 9001: 2015, in the company Asisderma clinical skin with the aim of contributing to the optimization of its internal processes, strengthening business continuity, contributing to customer loyalty and facilitating the reach of new customers, to provide services with high quality standards in accordance with current market dynamics and international standards in the specialty.