Browsing by Author "Cuellar Matiz Gilbert Steven"

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    Estandarización y formalización del proceso de radicación y direccionamiento de solicitudes legales en la Gerencia de Servicio al Cliente de Cruz Verde Colombia
    Cuellar Matiz Gilbert Steven
    This project was developed with the purpose of documenting and standardizing the legal request registration and routing process within the Customer Service Management area of Cruz Verde Colombia. During its development, several aspects affecting process performance were identified, including the lack of standardized criteria for information registration and case tracking. Based on the analysis conducted, a set of tools was designed to improve process organization and control, including a process flowchart, a structured request submission form, and a workload monitoring tool. These initiatives aim to strengthen the management of legal requests, improve operational efficiency, and support continuous improvement within the organization.