Browsing by Author "Cortes Polonia, Karol Andrea"

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    Estandarización de procesos operativos Casablanca 98 hotel
    Avendaño forero, Angie Melisa; Cortes Polonia, Karol Andrea; Paredes Murcia, Andrés
    According to management of tourist assets (GAT), when it comes to standardization in hotels, it refers to the set of actions by which it is guaranteed that the different processes and activities carried out are governed by defined patterns. (González, 2012) According to the above statement, in the following work, the topic to be discussed is the standardization of operating processes, specifically in the areas of reception and accommodation, the hotel is located in the ninth town of Fontibón, pretending Establish policies and procedures through which the hotel will operate.