Browsing by Author "Chiquiza-Toca, Paula-Andrea"

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    Propuesta para Gestionar el Tiempo del Sistema en el Dispensario de la Nueva EPS mediante teoría de colas y simulación
    Chiquiza-Toca, Paula-Andrea; Sierra-Sánchez, Santiago-Andrés; Rodríguez-Florián, Román-Leonardo
    Currently, organizational competitiveness is sustained by operational efficiency and process optimization. Based on the above, the problem in the dispensing of medications emerges from poor management that result in complaints and attention demands. In that context, the current research focusses on the application of queueing theory and simulation in the pharmaceutical sector with the purpose to improve waiting times and customer satisfaction at the Nueva EPS dispensary located in Calle 51 Bogotá D.C. This work is justified because the simulation and queueing theory allows understanding the behavior of the current system, providing a solid basis for decision-making and contributing to the improvement of service, user satisfaction, and health outcomes through the evaluation of different models without affecting the real efficiency of the system. The methodology implemented tools such as FlexSim software and Excel, together with queueing theory in Python. Waiting times of more than two hours, inefficiency distribution of service windows and the inability to meet the daily demand were evidenced.