Browsing by Author "Castellanos Pulido, Liseth Catherine"
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Item Propuesta de mejora para la implementación de gestión de la calidad en la institución educativa la florestaCastellanos Pulido, Liseth Catherine; Lopez Castro, Maria Constanza; Vega Quintero, Ingrith Carolina; Prada Vargas, CarolinaWe worked on the proposal for the implementation of the quality management system in the Educational Institution la Floresta (Mosquera), through the EFQM tool that facilitated the diagnosis of the current situation and the identification of the processes as a starting point for the continuous improvement, aimed at achieving customer satisfaction to improve the service.