Propuesta de mejoramiento para los procesos organizacionales en el Colegio Agustiniano Suba enfocado a la calidad

Meneses Velasquez, Jeimmy Alexandra; Suarez Castro, Laura Daniela

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Fecha de publicación

2018-06-15

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Meneses Velasquez, Jeimmy Alexandra

Suarez Castro, Laura Daniela

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spa

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Resumen

El presente trabajo desarrolla la temática vista durante la especialización del proceso de investigación para obtener el título de Especialistas de Gerencia de la Calidad proyectado en la Propuesta de mejoramiento para los procesos organizacionales en el Colegio Agustiniano Suba enfocado a la calidad. El contenido de este trabajo se realizó de forma descriptiva y exploratoria a través de entrevistas, empleo de fuentes secundarias (historia, ubicación, antecedentes, planta docente, portafolio de servicios y clientes) y visitas con la gerencia y los encargados de las diferentes áreas de estudio, en especial el área de calidad la cual fue de gran ayuda durante este proceso, así como un análisis de los hallazgos encontrados a través de la búsqueda de investigaciones similares con el fin de construir un estado de los procesos que actualmente maneja la institución vs los que basados en la normatividad vigente son los óptimos para el buen desempeño de calidad educativa institucional. Mediante la revisión de los diferentes procesos que lo conforman, se rediseña un plan de sistema de calidad coherente de acuerdo a las falencias encontradas en las diferentes áreas para el correcto desarrollo del sistema de calidad, enfocado a la normatividad vigente ISO 9001: 2015, para lograr así la certificación del mismo. Lo anterior se enfocó en posibilitar al CAS un proceso continuo de aprendizaje, innovación y mejora.

Abstract

The present work develops the thematic seen during the specialization of the research process to obtain the title of Quality Management Specialists projected in the Improvement Proposal for the organizational processes in the Agustiniano Suba School focused on quality. The content of this work was carried out in a descriptive and exploratory way through interviews, employment of secondary sources (history, location, background, teaching staff, portfolio of services and clients) and visits with management and those in charge of the different areas of study, especially the area of quality which was of great help during this process, as well as an analysis of the findings found through the search for similar research in order to build a state of the processes currently handled by the institution. those that based on current regulations are optimal for the good performance of institutional educational quality. By reviewing the different processes that comprise it, a coherent quality system plan is redesigned according to the deficiencies found in the different areas for the correct development of the quality system, focused on the current ISO 9001: 2015 norms, for achieve this certification. The foregoing focused on enabling the CAS a continuous process of learning, innovation and improvement.The present work develops the thematic seen during the specialization of the research process to obtain the title of Quality Management Specialists projected in the Improvement Proposal for the organizational processes in the Agustiniano Suba School focused on quality. The content of this work was carried out in a descriptive and exploratory way through interviews, employment of secondary sources (history, location, background, teaching staff, portfolio of services and clients) and visits with management and those in charge of the different areas of study, especially the area of quality which was of great help during this process, as well as an analysis of the findings found through the search for similar research in order to build a state of the processes currently handled by the institution. those that based on current regulations are optimal for the good performance of institutional educational quality. By reviewing the different processes that comprise it, a coherent quality system plan is redesigned according to the deficiencies found in the different areas for the correct development of the quality system, focused on the current ISO 9001: 2015 norms, for achieve this certification. The foregoing focused on enabling the CAS a continuous process of learning, innovation and improvement.