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Propuesta de mejora de la calidad del servicio al cliente en el área de Asistencia Logística del Grupo OET
In this work, a diagnosis of the current situation of the OET Group and a documentary review of the agreement with the concepts and variables of quality, service, customer service and service quality were made. The tools ...
Desarrollo de un manual de calidad para la implementación de la norma ISO 9001; 2015 en la empresa Rodriguez y Mendoza S.A.S
Rodríguez y Mendoza S.A.S is a microenterprise that is dedicated to the rental of heavy machinery and transportation of construction materials for civil works. Given its activity, a commitment to quality is necessary to ...