Propuesta para la mitigación de barreras comunicativas en el Hotel Wyndham Art Bogotá en la atención de personas con discapacidades auditivas y de habla.

Abstract

Taking into account that tourism seeks to promote itself as an inclusive and accessible activity, the purpose of this research is to propose different improvements and processes that should be adopted by hotel establishments to mitigate the limitations and offer a quality service in the attention to the service for the people with speech and hearing disabilities. This is particularly crucial in creating an environment where all individuals, regardless of their abilities, can fully participate in and enjoy their experiences within these establishments. Considering that this group of people have communication difficulties which does not allow their regular development, and enjoyment within these establishments, the objective of this project was to identify the reason why these barriers are present communication in the customer service processes of people in special conditions. This research seeks to provide a first approach that allows professionals in the sector, hotel establishments, and other interested people to identify the problem presented, implement solvable measures in a short term, and foster an environment of inclusivity and equal access.