Definición de requisitos para un sistema de gestión de calidad basado en la NTC ISO 9001:2015 para la empresa PROCOBAS LTDA

Abstract

This internship work arises from the need of Procobas Ltda. to continuously improve and demonstrate to its customers this ability, for this reason it is chosen to define the requirements of the NTC ISO 9001:2015. To this end, the current status and the gap that currently exists on a ceiling of 100% of the requirements of the standard is identified, and thus define what requirements must be improved or implemented to meet the total of the sections and continue with the quality management system under the guidelines of the standard and achieve ISO 9001 certification in the lapse of no more than one (1) year. To achieve this objective, a starting point was determined by means of an initial diagnosis, which helps to establish a series of activities that must be developed to identify compliance with the requirements of the standard and, once these activities are completed, to proceed to a feedback that allows to better visualize compliance with the requirements and why they are not being met in some sections. The results of this diagnosis and of the tool that allowed finding the compliance gap are presented through an analysis that evaluates the follow-up and evaluation of the percentages of compliance with the requirements, as well as an action plan to be able to comply with them.