Estandarización de los procesos de la empresa Diseños Exan S.A.S

Abstract

The objective of this work is to generate the standardization of the processes in the company Diseños Exan S.A.S as a strategy for sustained growth in the current environment. In order to comply with the above, an analysis of the company's processes was carried out through the process map tool and subsequently using analytical courses to facilitate the identification of shortcomings in them. It was possible to determine that the processes related to the production and commercialization of the products generated large consumption of resources both in labor, materials and time in their execution, thus generating conflicts between collaborators and customer dissatisfaction due to delays in delivery of orders. Finally, the standardization of the processes was carried out, allowing the company continuous improvement and sustained growth reflected in the increase in its sales income, a better work environment, leadership in the collaborators and in the compliance with its clients.