Propuesta para la implementación de una estructura de un sistema de gestión de calidad basado en la norma ISO 9001: 2015, en la empresa Seguridad JBC S.A.S.

Abstract

The proposal for the implementation of the Quality Management System based on ISO 9001: 2015, in the SEGURIDAD JBC S.A.S Company, contains approximately 9 modules that worked and developed in order to provide an organization with a solution of continuous improvement to its processes and a more efficient and comprehensive service to their customers and interest groups. Within the modules that make up the present work, there are the following: Design and management of processes, neuromarketing, quality, competitiveness and innovation, strategic verification of the quality, quality and corporate social responsibility, management excellence, monitoring and measurement of quality, continuous improvement and organizational consultancy. Each module contains an analysis of the activities of the company to strengthen its business and its existence in the market. The Quality Management System is seen as an opportunity for improvement for the company and an added value for the customers, make them loyal and keep them.