Influencia de la Comunicación asertiva en el clima organizacional de CCM INGENIERÍA 2021

Abstract

This research paper explains the importance of communication in the management of human talent, to retain the strategic human capital of the organization, thus contributing to the improvement of its results and competitiveness. Assertive communication develops the ability of an individual to convey to another person their positions, opinions, beliefs or feelings effectively and without feeling uncomfortable. (Estrada 2015). The performance of the ability to communicate assertively can lead to acceptance. CCM INGENIERIA S.A. It is made up of a qualified human capital of 244 people of which 24% carry out managerial activities. Dedicated to the distribution of medicinal oxygen to various companies located in several cities of the national territory. of individual interest, as well as the inadequate handling of emotions, are factors that have triggered aggression and intolerance among workers, particularly in the area of human management, hindering coexistence between peers and generating conflicts in communication that impede the harmonious development of the work environment. This problem is deepened to the extent that workers make known the differences they have with their colleagues to other members of their area, In this sense, it is necessary to acquire skills for the improvement of interpersonal relationships allows to create strong bonds and maintain an optimal working environment.