Repositorio Institucional UniAgustiniana
El Repositorio Institucional de la UniAgustiniana administra, preserva y difunde en OPEN ACCESS los documentos académicos de la institución: tesis, trabajos finales de graduación, libros, artículos, resultados de investigación, trabajos docentes, etc. Actualmente está indexado en varios recolectores mundiales de metadatos OAI-PMH que incrementan su visibilidad y permiten la consulta y citación de sus contenidos en todo el planeta, garantizando de este modo el acceso ilimitado y continuo a nuestra producción académica/universitaria.
Recent Submissions
Análisis sectorial del ecoturismo en la región del Cocuy, mercado turístico y oportunidades de posicionamiento internacional
Tunarosa Vargas Andrés Esteban; Vargas Rincón Andrés Mauricio
This study aims to analyze the ecotourism sector in the Cocuy region to identify the internal and external factors influencing its positioning within the international tourism market. The research is conducted within the framework of sustainable tourism in Colombia. It employs a mixed methods approach predominantly descriptive and analytical drawing on secondary sources such as government and institutional documents, a PESTEL analysis, a review of digital content from sector companies, and a SWOT analysis. Key findings reveal a low share of the foreign tourism market, attributed to persistent disadvantages regarding infrastructure, accessibility to key tourist routes, destination promotion, and collaboration between the community and the government. Nevertheless, there are positive aspects linked to the region's biodiversity characterized by high mountain landscapes and its sociocultural richness, all within a sustainable tourism context. Challenges remain, however, including environmental issues, temporary park closures, and the weak implementation of digital tools designed to support operations and enhance destination visibility. These findings highlight the factors that must be addressed. The study concludes that ecotourism in Cocuy holds significant potential as an exportable service in the international market, provided that destination management is strengthened, promotion strategies are developed, and the community, public sector, and businesses work collaboratively.
Evaluar la eficiencia operativa y la diversificación energética de Ecopetrol (2020–2025) para proponer estrategias de mejora que fortalezcan su sostenibilidad y competitividad.
Gualteros Rodriguez Yeimi Camila
This research analyzes the operational efficiency and energy diversification of Ecopetrol S.A. during the period 2020–2025, with the aim of identifying strategies that strengthen its sustainability and competitiveness. The study was conducted through a documentary analysis approach using corporate reports, financial statements, and strategic documents published by the company. Operational performance indicators, international negotiation processes, and energy transition strategies were examined. The results show that, although the company maintains a leadership position in the Colombian energy sector, it still faces challenges related to its high dependence on oil revenues and the need to optimize operational processes. Therefore, strategies focused on digitalization, energy diversification, and strategic decision-making are proposed to improve competitiveness and long-term sustainability.
Modelo de organización documental enfocado en los negocios internacionales para el Grupo Interno de Trabajo de Asuntos Económicos de la Cancillería de Colombia
Rodríguez-Muñoz, Eilen Gabriela; Andres Mauricio Vargas Rincon
This improvement plan proposes a document organization model for the Economic Affairs Working Group of the Colombian Ministry of Foreign Affairs, developed from an international business perspective. The study identified that, although the current document management structure complies with institutional archival regulations through the Records Retention Schedule and the Electronic Records Management System (ERMS), it presents limitations regarding thematic consultation, cross-functional information analysis, and the strategic use of documents.
To address these challenges, a document organization model was designed based on three analytical axes: international scenarios, relations with multilateral organizations, and international business dynamics. The proposal incorporates complementary classification criteria, including analytical axis, process type, strategic priority, and status, aiming to improve information retrieval, strengthen knowledge management, and support decision-making processes within the department.
The proposed model enhances the existing archival structure without replacing it, adding an analytical layer that facilitates thematic classification and consultation of documents. The findings suggest that its implementation could improve document retrieval processes, support the monitoring of international affairs, and transform the archive into a strategic source of information for institutional analysis. Furthermore, the proposal is considered feasible, as it takes advantage of the technological infrastructure currently available and can be implemented progressively with limited additional resources.
Diseño Estratégico del Sistema de Gestión de la Calidad bajo la Norma ISO 9001:2015 para el Fortalecimiento de la Competitividad en ALAS DE COLOMBIA EXPRESS S.A.S., Operador Logístico ColombianO
ACOSTA CARDENAS ANGELICA YAMILLE; LAURA OSPINA
This paper addresses the strategic implementation of a Quality Management System (QMS) based on the ISO 9001:2015 standard in a Colombian logistics operator, with the aim of strengthening its competitiveness, optimizing its processes, and ensuring customer satisfaction in a highly dynamic and demanding environment. The research begins with an organizational diagnosis that identified gaps in relation to regulatory requirements and analyzed the organization's internal and external context, considering risks, opportunities, and stakeholders.
The methodology employed is based on a process-oriented approach, risk-based thinking, and the PDCA cycle (Plan-Do-Check-Act), aligning quality management with the logistics operator's strategic planning. Tools such as process characterization, a risk matrix, performance indicators, and mechanisms for monitoring and continuous improvement were designed and implemented to ensure the system's effectiveness.
As a result, the strategic implementation of the QMS enabled the standardization of operations, improved traceability in the logistics chain, strengthened document control, and fostered an organizational culture focused on quality and continuous improvement. Furthermore, a positive impact was observed on operational efficiency, a reduction in rework, and an increase in customer satisfaction levels.
In conclusion, the strategic adoption of ISO 9001:2015 not only represents compliance with a regulatory requirement, but also a management tool that contributes to the strategic direction, sustainability, and competitive positioning of the logistics operator in the Colombian market.
CULTURA DE PREVENCIÓN Y SU INFLUENCIA EN EL COMPORTAMIENTO SEGURO DE LOS TRABAJADORES DEL SECTOR DE LA CONSTRUCCIÓN EN LOS ÚLTIMOS 10 AÑOS A NIVEL GLOBAL
JHOSSIMAR POLO VIDES
The objective of this monograph is to analyze the influence of a culture of prevention on the safe behavior of construction workers over the last 10 years, based on the compilation and analysis of legal and academic contributions from around the world. A descriptive research approach with a qualitative focus was adopted. Data was collected through a review of 25 selected academic works from databases of recognized scientific prestige such as Scopus, Scielo, and Redalyc. Documents were selected that provided both global information and specific data on sample countries such as Colombia, Ecuador, Chile, Brazil, Peru, Argentina, Germany, Spain, Russia, Saudi Arabia, Ethiopia, Nigeria, South Korea, Japan, and China. To organize the collected information, an Excel matrix was designed using the categories and variables outlined in the monograph. The results demonstrate the construction sector's contribution to the economic development of countries globally and its role in reducing unemployment rates. The high rates of risk, hazards, and accidents in the sector, as well as the lack of a culture of prevention and safe behavior among workers, were also observed.