Repositorio Institucional UniAgustiniana
El Repositorio Institucional de la UniAgustiniana administra, preserva y difunde en OPEN ACCESS los documentos académicos de la institución: tesis, trabajos finales de graduación, libros, artículos, resultados de investigación, trabajos docentes, etc. Actualmente está indexado en varios recolectores mundiales de metadatos OAI-PMH que incrementan su visibilidad y permiten la consulta y citación de sus contenidos en todo el planeta, garantizando de este modo el acceso ilimitado y continuo a nuestra producción académica/universitaria.
Recent Submissions
Implementación de un formulario único para la integración de los procesos de la cadena financiera durante el año 2025 en la Universidad Nacional de Colombia
Karen Lucia Mahecha Alba; Laura Catalina Torres Peñaloza; Jariz Vanesa Sanchez Reyes
This research analyzes the feasibility and potential impact of implementing a unified form for the integration of financial chain processes at the National Financial and Administrative Management of the Universidad Nacional de Colombia during 2025. The identified problem lies in the fact that the four areas of the operational management component (contracting, budget, accounting and treasury) operate through heterogeneous tools such as Excel formats, emails and non-integrated information systems, generating information fragmentation, duplicate records, administrative rework and loss of traceability in the monitoring of procedures.
The study employs a mixed-methods approach (quantitative and qualitative) with a descriptive-evaluative scope and a non-experimental longitudinal design. Starting from a unified form proposal designed by the authors as a response to the identified institutional needs, the research aims to evaluate its potential impact on information traceability, operational efficiency, and process control. The study population comprises 26 officials distributed across the four operational management areas, addressed through a full census. Data collection techniques include structured surveys with Likert scales, semi-structured interviews with key informants, documentary analysis and non-participant observation. The theoretical framework draws on Business Process Management (BPM), Organizational Information Systems theory, information traceability, the COSO and MECI internal control frameworks, and quality standardization principles under ISO 9001 and ISO 9000.
Keywords: unified form, financial chain, process integration, traceability, business process management, internal control, administrative efficiency, Universidad Nacional de Colombia.
Plan de mejora para la optimización logística y la diversificación de proveedores internacionales en Cerámicas Michell SAS - Improvement Plan for Logistics Optimization and Diversification of International Suppliers at Cerámicas Michell SAS
Poveda Rodriguez Yury Michell; José Alfredo Guavita Quente
This document corresponds to the improvement plan report proposed during the internship carried out at Cerámicas Michell SAS, a Colombian company dedicated to the commercialization and distribution of construction mater, located in the Kennedy district of Bogotá. The purpose of this work is to design and implement an improvement plan aimed at strengthening the company’s internal processes and enhancing its competitiveness in the market.
The improvement plan was structured around three specific objectives. The first involves building a database of international suppliers previously contacted in markets such as China and India, including a pilot import plan to assess the feasibility of a future direct importation. The second objective seeks to implement an inventory control system in the warehouses using SIIGO software, in order to record the entry and exit of good, reduce inconsistencies, and improve operational management. The third objective proposes the design of a digital catalogue of products organized by category and characteristics, as a tool to support commercial management and customer service.
Drawing on the theorical contributions of Michael Porter and the purchasing guidelines of ISO 9001:2015, This improvement plan aims to move Cerámicas Michell SAS toward a more efficient, competitive and sustainable operation, building a solid foundation for its growth and consolidation in the construction finishing materials market.
Estandarización y formalización del proceso de radicación y direccionamiento de solicitudes legales en la Gerencia de Servicio al Cliente de Cruz Verde Colombia
Cuellar Matiz Gilbert Steven
This project was developed with the purpose of documenting and standardizing the legal request registration and routing process within the Customer Service Management area of Cruz Verde Colombia. During its development, several aspects affecting process performance were identified, including the lack of standardized criteria for information registration and case tracking. Based on the analysis conducted, a set of tools was designed to improve process organization and control, including a process flowchart, a structured request submission form, and a workload monitoring tool. These initiatives aim to strengthen the management of legal requests, improve operational efficiency, and support continuous improvement within the organization.
Diseño de un modelo de medición del clima organizacional en la campaña T-Mobile de Sutherland en el año 2026
Sebastián Rojas Rojas; Leonardo Stiven Díaz Sierra; Dario Leonardo Prieto Agredo; Campo Elias Lopez Rodriguez
This research addresses the problem of high employee turnover and its direct relationship with the organizational climate in the T-Mobile customer service campaign at Sutherland. The general objective was to design an organizational climate measurement model contextualized to the operational dynamics of this specific work environment. Methodologically, the study was developed under a quantitative descriptive approach, using a population of 715 employees and collecting information through structured digital surveys with a Likert scale. The most important results revealed a positive perception of teamwork and sense of belonging, but highlighted critical issues regarding recognition, fairness in rewards, and workload. It is understood that a contextualized measurement model makes it possible to identify specific problems (such as emotional stress and pressure from performance metrics) that generic tools overlook, serving as a fundamental basis for strengthening human talent retention and organizational sustainability in the call center sector.
Desarrollo de una aplicación móvil para la Centralización y Potenciación del Comercio Local y Microemprendedores en Bogotá – ALMA
Carvajal Guzman Nicolle Alejandra; Ing. Mag. Mauricio Alonso Villalba
The ALMA project arises to solve the disconnection in Bogotá between local
micro-entrepreneurs and nearby customers. While merchants remain digitally invisible, buyers
often prefer waiting weeks for international shipments, unaware that what they seek is available
just a few blocks from home. To address this, I developed ALMA, a mobile application that
utilizes geolocation to connect supply and demand in real time. The platform organizes its
catalog into strategic categories: "Creators" for original and handcrafted brands, "Businesses" for
local distributors, and a "Sustainable" section to encourage responsible consumption.
Technically, the application includes a business management panel, a loyalty system based on
"Seeds," carbon footprint calculation, and a payment gateway in a Sandbox environment. Built
with React Native, ALMA is more than a virtual store; it is a digital transformation tool that
empowers the local economy and urban sustainability.