Repositorio Institucional UniAgustiniana
El Repositorio Institucional de la UniAgustiniana administra, preserva y difunde en OPEN ACCESS los documentos académicos de la institución: tesis, trabajos finales de graduación, libros, artículos, resultados de investigación, trabajos docentes, etc. Actualmente está indexado en varios recolectores mundiales de metadatos OAI-PMH que incrementan su visibilidad y permiten la consulta y citación de sus contenidos en todo el planeta, garantizando de este modo el acceso ilimitado y continuo a nuestra producción académica/universitaria.
Recent Submissions
Parques Públicos con Propósito y cuidado para todos para una Transformación biosaludable de las ciudades
Boyacá Rodríguez Lady Valentina
The thesis Public Parks with a Purpose aims to design an intervention model based on project management, following the guidelines of the Project Management Institute, to transform neighborhood parks into inclusive, healthy, and sustainable environments. The research begins with an assessment of the deterioration of parks in Bogotá, evidenced by maintenance issues, inadequate infrastructure, limited accessibility, and a lack of coordination between land-use planning, health data, and efficient project management.
In this context, the study seeks to determine how the implementation of a PMI-based project management model can optimize the planning and execution of purpose-driven public parks, designed to address the distinct needs of various age groups in Bogotá.
Methodologically, a hybrid approach is adopted that integrates predictive planning tools with agile methodologies, allowing the project to be structured in accordance with international standards and adapted to the community’s social and health needs through participatory processes. The proposal includes the design of parks organized into distinct zones, incorporating criteria for universal accessibility, physical activity, biomechanical and ergonomic analysis, and social well-being.
The projected results indicate an increase in community participation, improvements in social interaction, and a reduction in health risks, especially among the elderly population. It is concluded that project management applied to public health not only optimizes the implementation of urban interventions but also generates a direct impact on quality of life, establishing that public space ceases to be merely a civil engineering project and becomes a strategic hub for health promotion and social cohesion—a key determinant of community well-being.
Implementación de estrategias de retroalimentación y apoyo para mejorar el bienestar de los moderadores de contenido en Teleperformance para 2025
Ana Maria Moreno Perez; Implementación de estrategias de retroalimentación y apoyo para mejorar el bienestar de los moderadores de contenido en Teleperformance para 2025
This study explores and interprets feedback and support strategies to improve the emotional and professional well-being of content moderators at Teleperformance, specifically at the Connecta office in Bogotá.
Content moderation is an essential task in today's digital environment, but it also presents a considerable emotional challenge due to constant exposure to explicit material. Therefore, this study aims to identify and address the psychological effects of this activity, as well as propose solutions to strengthen the organizational climate. A mixed-methods approach was used, primarily employing a survey of content moderators to identify their perceptions of the quality of feedback received and its impact on their well-being and job performance. The results revealed shortcomings in feedback processes and a lack of emotional support, leading to significant psychological strain among employees. A set of strategies is proposed, including effective feedback mechanisms, psychological well-being programs, and communication skills training for leaders, with the goal of optimizing performance and preserving the mental health of employees. This project contributes to the field of Human Talent by offering an intervention model that prioritizes the quality of life of employees and promotes a healthier and more productive work environment.
Fortalecimiento del liderazgo colaborativo a partir del diseño de un programa anual de capacitación en la Empresa de Servicios Públicos del municipio de Puerto Triunfo – Antioquia
Carrillo Quintero - Sergio Enrique, Galeano Garcés - Juan Esteban, Bolaños Roa - Diego Fernando, López Rodríguez - Ana María; Liz Katherine Ariza Matamoros
This research addresses the operational disarray and knowledge imbalance at the Puerto Triunfo Public Services Company (Antioquia), whose centralized management structure—consisting of one coordinator for 38 geographically dispersed employees, with 84% of the staff located in rural areas—is insufficient. This logistical imbalance is compounded by the absence of an Annual Training Program (ATP), which exacerbates demotivation and limits workforce cohesion. The overall objective is to strengthen collaborative leadership through the design of this training plan, which focuses on functional learning to improve daily processes. The qualitative methodology employs a focus group to diagnose existing leadership styles and identify needs and opportunities for updated knowledge. The justification for this research lies in the direct social impact of this proposed plan, which will improve the efficiency of essential sanitation services and promote specific skills among employees. The ATP is structured around the pillars of leadership, assertive communication, technical management of special waste, and sports integration days, prioritizing practical, on-the-ground training to close knowledge gaps. At the academic level, the study proposes a compensatory model applicable to organizational development in the public sector, based on continuous training, the management of transversal skills, and organizational empowerment to overcome common limitations of budget constraints and geographic dispersion. It offers a methodological framework for other small territorial entities in Colombia, as it contributes real value to sustainable performance.
MANIFESTACIONES CULTURALES, RELATOS Y MEMORIAS VIVAS QUE CONFORMAN EL PATRIMONIO Y LA IDENTIDAD CULTURAL DE LA LOCALIDAD DE FONTIBÓN EN LA CIUDAD DE BOGOTÁ-A FONTIBÓN, HOY MAÑANA Y SIEMPRE.
Sara María Reina Hoyos.
This research aims to analyze how the living memories and everyday experiences of the residents of Fontibón shape alternative narratives about the territory, in contrast to the dominant discourses centered on insecurity. Using a qualitative, ethnographic approach, tools such as semi-structured interviews and audiovisual recording were employed, allowing not only the collection of information but also the activation of memory and reflection processes among the participants.
The findings demonstrate that neighborhood memory constitutes a fundamental axis in the construction of identity, as it emerges from affective experiences, everyday practices, and significant spaces such as the historic center, the founding park, and the market square. Likewise, a tension was identified between positive experiences of the territory and the perception of insecurity, largely influenced by media narratives that tend to render local dynamics invisible.
In this sense, living memory is not limited to preserving memories but rather reinterprets them from the present, allowing residents to reconstruct their relationship with the territory. The use of audiovisual media is becoming established as a research-creation tool that makes it possible to visualize intimate and collective narratives, contributing to the construction of a “cartography of affect.”
Finally, it is concluded that strengthening local narratives contributes to redefining the image of the territory and promoting a stronger sense of belonging, inviting residents to rediscover their environment from a conscious, affective, and participatory perspective.
Factores que inciden en el alto nivel de rotación en cargos operativos de selección en la compañía Servicios Temporales Adecco Colombia en el periodo 2025
Nicol Estefani Gomez Leon; Yenny Lorena Clavijo Neira; Martha Isabel Castro Briñez
This research explores reference information regarding the turnover rate at Adecco in the
positions of General Services Assistant and Food Service Assistant. July 2025 marked a trend in
turnover rates, reaching 90% and impacting the number of employees linked to the organization.
It can be noted that since this month, the number of employees has decreased significantly and
contracts are becoming fewer and fewer compared to the number of resignations per month.
Therefore, a focus group of employees who resigned this month is being sought to conduct exit
interviews in order to establish the main reasons and thus guide the action plan.