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Propuesta para mejorar el servicio que se presta a los usuarios del Sistema Integrado de Transporte Público SITP, por parte de los operadores de buses de la empresa Masivo Capital Patio Porvenir.
In order to investigate the various causes that lead to failures in the provision of services for users of the integrated public transport system "SIPT", the "Porvenir" courtyard has been taken as a population, corresponding ...
Diseño del Sistema de Gestión de la Calidad basado en la norma ISO 9001:2015 para la empresa Grupo Logístico RED S.A.S
The following document is focused on the design of the quality management system, based on the International Organization for Standardization ISO 9001, in its current version 2015, this design is developed in RED S.A.S. ...
Propuesta para el desarrollo y fortalecimiento de servicios turísticos en el cerro de Guadalupe en la ciudad de Bogotá
The next work was related with the fact of formulating a participative Project, to the improvement of the tourist services of Guadalupe hill, which answers the need of plan the tourism in this place by different actors: ...
Gestión de mantenimiento para los equipos productivos de la empresa Publicidad & Impresos, usando algunos pilares de la filosofía TPM (Mantenimiento Productivo Total)
This degree work constitutes the development of a maintenance plan, using some pillars of the TPM (Total Productive Maintenance) philosophy to apply it in the productive sector of the company “Publicidad & Impresos Hernando ...
Diseño para la implementación de un modelo de gestión de servicio al cliente (CRM) que permita atraer y retener clientes en el área de reparación de la empresa IST SAS.
The next research project was carried out in order to determine the aspects that should be taken into account to design a logical structure of a CRM management model, in order to improve the quality of customer service in ...
Verificación de los procedimientos y realización de rutinas de las áreas de: Logística y No alimentos del Banco de Alimentos de Bogotá
Quality has been a primary factor for many years, in which it has been transformed with the passing of time and it must be suitable for a company that needs to reach a specific market, it is mentioned like a great importance ...
Requisitos para la implementación de ISO 20001 en el área de soporte y operación NOC-SOC de la empresa CIBERC S.A
CIBERC S.A is a company immersed in the market of information and communication technologies, which wishes to present considerable improvements in international quality standards; in order to maintain an optimum level of ...
Diseño de la documentación del Sistema de Gestión de Calidad, basado en la norma NTC ISO 9001: 2015, para la empresa “Afin S.A Comisionista de bolsa”.
The need for continuous improvement in Colombian companies leads them to generate projects that help strengthen the search for tools that improve their processes, products and services in order to meet customer needs. One ...
Propuesta de implementación del lineamiento de calidad en los proyectos de la empresa Garper Ingeniería CIA SAS bajo la guía PMBOK
The objective of studying this project, develops a main focus on the identification and study of general problems presented in the company Garper Ingeniería CIA S.A.S, found in the project execution process, through the ...
Manual de organización y funciones para la compañía red logística internacional S.A.S
Within the organizational structure of a company there must be a manual of functions or an MOF (Manual of organization and functions), not only because it is required for quality certifications but because they serve as a ...