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Diseño del sistema de gestión de calidad ISO 9001:2015 para la comercializadora de ferreteria en Colombia R.F.C. S.A.S.
The project arose in response to the need of the hardware retailer in Colombia R.F.C. S.A.S., which is essential to understand, improve, and standardize its internal processes. Hence the opportunity to start this work, ...
Diseñar el Sistema de Gestión de Calidad (SGC) para la Dirección de Relaciones y Cuidado del Cliente de la empresa Olimpia Management S.A.
The objective of this project was based on designing the Quality Management System (QMS) for the Relationship and Customer Care Directorate; For this, three main phases were developed, which consisted of: the current ...