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Diseño para la implementación de un modelo de gestión de servicio al cliente (CRM) que permita atraer y retener clientes en el área de reparación de la empresa IST SAS.
The next research project was carried out in order to determine the aspects that should be taken into account to design a logical structure of a CRM management model, in order to improve the quality of customer service in ...
Propuesta de mejora de la calidad del servicio al cliente en el área de Asistencia Logística del Grupo OET
In this work, a diagnosis of the current situation of the OET Group and a documentary review of the agreement with the concepts and variables of quality, service, customer service and service quality were made. The tools ...
Optimización del sistema de información de peticiones, sugerencias, quejas y reclamos en la Alcaldía Local de los Mártires.
The main objective of the internship is to implement an improvement plan to optimize the performance of the information system for petitions, suggestions, complaints and complaints in the Local Mayor’s Office of the Martyrs, ...
Desarrollo de un manual de calidad para la implementación de la norma ISO 9001; 2015 en la empresa Rodriguez y Mendoza S.A.S
Rodríguez y Mendoza S.A.S is a microenterprise that is dedicated to the rental of heavy machinery and transportation of construction materials for civil works. Given its activity, a commitment to quality is necessary to ...
Rediseño del servicio al cliente aplicando la metodología QFD con el propósito de atender los nuevos requerimientos en tiempos de pandemia en la distribución de pan artesanal en Bogotá
The purpose of this project consists of being able to potentiate the technical requirements to reach the customers in the best way, fulfilling all their specific requirements of the products they want to obtain. Mainly the ...