Pasantía: documentar e implementar un sistema de gestión de calidad basado en la norma ISO 9001:2015 en la pyme Happy Donut’s exquisitas SAS

Abstract

Considering the need and the positive impact generated by documenting and applying a Quality Management System based on the ISO 9001: 2015 Standard in the SME Exquisite SAS of Happy Donut, it was decided to make the proposal with the object of the SME address their knowledge and in this way can improve the administrative direction of the SME, the quality of the product, increase the productivity of employees and satisfy both internal and external customers. The present work of internship begins with the initial diagnosis of the conditions of life, relating the failures or successes that it generates or not in its exercise, approaching its management, to ISO 9001: 2015 and from there, adjusting to its results, the deviations that the author of the present labor work, which implies to approach the information and the procedures that propose the mentioned norm, for this, to try to fulfill with its requirements. The structure of the passion is: justification of the topic, description of the SME, diagnosis of the SME, approach to the problem, frame of reference, methodology, administration and results of the passion; conclusions and suggestions.