Diseño de un sistema de gestión de calidad basado en la norma ISO 9001:2015 para la empresa SoloTemples S.A.S

Abstract

The main objective of this research is to make a design of a quality management system for the company SoloTemples S.A.S, the starting point will be the input diagnosis, in order to determine the current compliance with the requirements stipulated in ISO 9001:2015. The design will be based on the precepts of process management with emphasis on the detection and control of risks that may occasionally lead to having a non­compliant product, this through action plans according to the effective fulfillment of the strategic objectives defined by senior management and the established quality policy. To comply with the requirements of the standard and in relation to the documented information, the necessary mandatory procedures were carried out, such as the characterization of the processes involving the supply chain, with the identification of visional, missionary and support processes, to later define the inputs, the transformation activities, based on the PHVA cycle and finally obtain the outputs. Additionally, the results of the different processes were documented, through records, which allow evidence of decision­making in search of total customer satisfaction.