Propuesta de mejoramiento para el proceso de autorizaciones asignadas a la dirección territorial Cundinamarca del ministerio de transporte, enfocado a la calidad

Abstract

Currently, organizations that are willing to compete, can not leave the quality issue aside, only the best will be able to survive in a world that demands producing with quality, so much so that the directives have had to empower themselves to achieve the design and development of a quality system, which allows them to have clarity about the mission of the company and from there to define and develop the processes necessary to achieve the objectives of the organization. With the Law 872 of 2003 and the NTC GP 1000, the Government expects that all the entities of the state are involved in the issue of quality and in this way measure the institutional performance in terms of quality and social satisfaction, however, it is important to highlight that, in order to achieve positive results, the state entities must involve all their collaborators within the system, regardless of the type of relationship they have with the entity.